Merah888 is committed to protecting every member's personal data to the highest security standards. This Privacy Policy clearly explains how we collect, use, store and safeguard your information – without confusing legal jargon.
Six core principles underpinning our data protection approach
All personal and financial data of merah888 members is protected with 256-bit SSL encryption – the same encryption technology used by Maybank and CIMB to secure online banking transactions.
Merah888 has never and will never sell, rent, or transfer members' personal data to third parties for marketing purposes. Your data belongs to you — we use it only for the purposes stated in this policy.
The merah888 Privacy Policy is fully aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). We take this responsibility seriously and conduct regular compliance audits.
We have nothing to hide. merah888's Privacy Policy clearly explains what data we collect, why we collect it, and how long we keep it. No hidden language, no buried conditions.
Every merah888 member has the right to access, correct, delete or transfer their personal data. Privacy rights requests are processed within 14 working days at no charge.
In the event of any data breach involving member information, merah888 is committed to notifying all affected members within 72 hours, in line with data protection industry best practices.
From collection to disposal – a fully transparent and controlled process
Data collected during registration & use based on your consent
All data is immediately encrypted with 256-bit SSL before being stored
Used only for the stated & agreed purposes
Stored on secure servers with restricted, audited access
Securely deleted in accordance with merah888's data retention policy
This Privacy Policy describes our data protection practices merah888 and applies to all members using our platform, mobile app, and services. By using merah888, you confirm that you have read and understood this policy. If you have any questions, merah888's support team is available via Live Chat 24/7.
Merah888 is an online entertainment platform offering live casino, Sports Betting, slots, table games and more to members across Malaysia. In operating the platform, we necessarily collect and process certain personal data from our members. This merah888 Privacy Policy clearly outlines our commitment to privacy and data protection across every aspect of our operations.
This policy applies to all personal data collected through the merah888.bet website, the merah888 mobile app, our emails and official communication channels, as well as any direct interactions between members and the merah888 team. As a company serving Malaysian users, merah888 holds itself to the provisions of the Personal Data Protection Act 2010 (PDPA) in all aspects of data processing.
Quick Summary: merah888 collects only the data necessary to run the platform, uses it solely for stated purposes, stores it securely, and never sells it to anyone. You have full control over your data.
Merah888 collects personal data through two primary means – information you provide directly to us, and information collected automatically as you use our platform.
| Data Category | Example Information | Obligation |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, gender | Mandatory |
| Contact Information | Malaysian phone number, email address, residential address | Mandatory |
| Financial Information | Touch 'n Go account, DuitNow, GrabPay, bank account number | Mandatory |
| Verification Documents | MyKad copy, bank statements, utility bills | Upon Request |
| Optional Information | Favourite games, preferred language, communication preferences | Preferences |
When you use the merah888 platform, we automatically collect certain technical information for security and service improvement purposes, including:
Merah888 uses members' personal data only for lawful, clearly stated purposes. We do not process data for any other purpose without obtaining fresh consent from you. The following are the primary purposes for which merah888 uses your data:
Merah888 processes members' personal data on one or more lawful bases under Malaysia's PDPA:
You may withdraw your consent to consent-based data processing at any time. However, doing so may affect your ability to use certain features on the merah888 platform.
Merah888 does not sell, rent or transfer members' personal data to third parties for marketing or commercial purposes. However, under certain limited circumstances, we may share data with the following parties:
Merah888 works with selected service providers that help us operate the platform. These include payment gateway providers supporting Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX; casino and sports gaming software providers; and cloud and security service providers. All service providers are required to meet the same privacy standards as merah888 through binding data processing agreements.
Merah888 may be required to disclose personal data to government authorities or law enforcement when mandated by a valid court order or applicable legal requirement.
merah888's Guarantee: In all data-sharing situations, we consistently minimise the amount of data shared to only what is strictly necessary for the specific purpose.
Merah888 continuously invests in security infrastructure to ensure members' personal data is protected at all times. The following data security measures are in place:
While merah888 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. We encourage members to play their part in keeping their accounts safe by using strong passwords and not sharing their login credentials.
Under Malaysia's PDPA and merah888's commitment to privacy, you have the following rights regarding your personal data. All privacy rights requests will be processed within 14 business days:
Request a copy of all personal data merah888 holds about you in a readable format.
Request the correction of any inaccurate or incomplete data in your merah888 account.
Request deletion of your personal data, subject to merah888's legal retention obligations.
Object to the processing of your data for direct marketing purposes at any time, with no reason required.
Request your data in a structured format for transfer to another platform if desired.
Request a restriction on your data processing while a dispute over data accuracy or the legality of processing is being resolved.
To exercise any of the above rights, contact the merah888 privacy team by email at privacy@merah888.bet or via Live Chat within the platform.
Merah888 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Below are the types of cookies we use:
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the merah888 platform. merah888 does not use cookies to track your activity on other websites.
Merah888 retains members' personal data only for as long as necessary for the stated purposes or as required by law. The following is a general guide to our data retention periods:
Once the retention period expires, merah888 will delete or anonymise your personal data using secure deletion methods that do not allow recovery.
Merah888 services are strictly for individuals aged 18 and above. merah888 does not knowingly collect or process personal data from anyone under 18. Should we discover that a minor's personal data has been collected without our knowledge, immediate steps will be taken to delete that data and close the associated account.
If you believe that a minor has registered on merah888, please contact us immediately by email at support@merah888.bet so that the appropriate action can be taken without delay.
Merah888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or technological developments. When material amendments are made, we will:
Continued use of the merah888 platform after any amendments take effect will be considered acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Join over 500,000 Malaysian members who play with peace of mind on the merah888 platform!